The agreement that
runs both ways.

Who's agreeing to what.

These Terms of Service (the "Terms") are a binding agreement between you— either an individual creating a personal account or an entity you represent — and Email Digit Inc. ("Email Digit," "we," "us"), a Delaware corporation.

By creating an account or using any part of the service, you accept these Terms and the documents incorporated by reference: the Privacy Policy, the Acceptable Use Policy, and (for any paid customer that requests one) our Data Processing Addendum.

If you're signing up on behalf of a company, you confirm that you have authority to bind that company. "You" in the rest of this document refers to that company.

Who can have one, and what you're responsible for.

• You must be 16 or older and able to enter into a binding contract under the law of your jurisdiction.
• One person, one account.Shared logins don't work with our audit log and they create real security risk. Use the workspace member feature to add collaborators.
• You're responsible for your credentials. Keep your password safe, enable two-factor where possible, and notify us at security@emaildigit.com if you suspect a compromise.
• You're responsible for your workspace. Anyone you invite, anyone with an API token, and anything they do counts as you for the purposes of these Terms.
• We may decline accounts. If we have a reasonable concern about abuse, fraud, sanctions compliance, or fit, we may decline or close an account with notice.

What you can't do with the platform.

You agree not to use the service to:

• Send unsolicited bulk email (spam), including to lists you scraped, bought, or otherwise acquired without explicit consent.
• Distribute phishing messages, malware, ransomware, scareware, or any other content designed to deceive or harm recipients.
• Send messages on behalf of someone whose identity you don't legitimately represent.
• Violate the CAN-SPAM Act, CASL, GDPR, UK GDPR, DPDP, CCPA / CPRA, or any other applicable law — including rules from receiving providers like Gmail, Yahoo, and Microsoft.
• Send adult content, gambling promotions, or any jurisdiction-restricted material without the licensure required where the recipient lives.
• Resell, white-label, or sublicense the service without a separate written agreement with us.
• Probe, scan, or test the vulnerability of the platform outside the safe-harbor scope on our Security page.
• Use the service to compete with us by building a substantially similar product, or to benchmark for the purpose of producing a competitive analysis without our written permission.

Sending standards

• Complaint rate. A sustained spam-complaint rate above 0.2% triggers a warning. Above 0.4% we suspend sending pending review.
• Bounce rate. Hard-bounce rate above 5% triggers a warning; above 10% suspends sending.
• Consent. You must be able to demonstrate consent for every recipient on request. Date, source, and method (opt-in checkbox, double opt-in, contractual, etc.).
• Unsubscribe.Honored within one hour. The platform handles RFC 8058 one-click unsubscribe automatically; don't try to circumvent it.

If you cross a hard line

We may suspend or terminate the service immediately and without refund if you violate the hard-line items above. For softer violations we'll warn you first and give you a reasonable window to fix it.

It's yours. We just process it.

• You own your data.Contact lists, replies, campaign content, DKIM keys we generate for you — all yours. Nothing in these Terms grants us ownership.
• You grant us a limited license to host, copy, transmit, and process your data only as necessary to provide the service and to comply with law.
• You represent that you have the rightsto the data you upload — consent from recipients, ownership of the domain you're sending from, etc.
• We don't train external AI on your content. Our reply classifier uses third-party LLMs with PII-redacted prompts for live inference only; no retention, no training rights, no off-platform use.
• Export, anytime. Structured CSV + JSON export from your dashboard. No artificial throttling.
• Delete, anytime. Delete cascades through every system within 30 days. Backups roll off within the same window.
• Privacy Policy controls the rest.What we collect, why, with whom we share, how long we retain — all in the Privacy Policy.

How we charge.

• Current pricing lives at emaildigit.com/pricing. Free, Starter, Pro, Business, and Enterprise tiers as of the effective date above.
• Billing cadence. Month-to-month by default. Annual prepay is available on Pro+ with a 15% discount. Enterprise is custom with a standard 12-month term.
• Payment method.Card via Stripe. Bank transfer + invoice billing on Business+. We don't hold card numbers on our servers.
• Currency + taxes.Listed prices are in USD unless noted. We charge applicable sales tax, VAT, GST, or equivalent based on your billing address. You're responsible for any withholding required in your jurisdiction.
• Usage overages.Per-message and per-seat overages bill at the start of the next cycle. We surface cumulative usage in the dashboard so there's no surprise.
• No surprise upgrades.We never auto-bump you to a higher tier. If you exceed plan limits, we'll prompt you in-app and ask before changing your tier.
• Failed payment. We retry, notify, and grace for 14 days. After that, sending is suspended; data is preserved for 90 days before purge.
• Refunds. Pro-rata refund for unused prepaid months if we terminate you for our convenience. No refund for termination based on violation of these Terms.
• Price changes.We may adjust pricing with 60 days' notice. Annual customers keep their locked price through the end of the current term.

How either side ends the relationship.

By you

Cancel any time from the dashboard. Cancellation takes effect at the end of the current billing cycle. Export your data before then; we retain a deletable copy for 90 days as a clawback window, then purge.

By us

• For convenience— with 60 days' notice. Prepaid amounts refunded pro-rata.
• For breach— with notice and a reasonable cure window, except for hard-line violations of the Acceptable Use section, which are immediate.
• For legal reason— if a law, injunction, or government order makes continued service unlawful or unreasonably risky.

What survives termination

Payment obligations through the date of termination, the IP + feedback section, the warranty disclaimers, the liability cap, the indemnity, and the governing-law section all survive.

What "beta" means here.

Some features are marked beta, preview, or roadmap. They may be unstable, change without notice, or be withdrawn. We wouldn't ship them if we didn't believe they were broadly safe, but they don't come with the same reliability commitments as generally-available features.

If you use a beta feature, you accept that we may collect additional telemetry to make it better, and that we're not bound by any uptime or support SLA on that specific feature.

Things we route through, with care.

Email Digit integrates with Gmail, Microsoft Graph, Meta WhatsApp Cloud API, AWS SES for transit, Stripe for payments, and others listed on the Security page. Each of those is governed by its own terms. We do our best to insulate you from breaking changes upstream, but we can't guarantee a third party will keep doing what they said they'd do.

What we own, what we don't.

• The service is ours.Source code, trademarks, documentation, brand — ours, except for any open-source components governed by their own licenses (the SDKs we publish are MIT).
• Your content is yours as covered in Section 4.
• Feedback is free.If you suggest features or improvements, we may use that feedback without payment or attribution. We'd still appreciate you on launch.
• No trademark license. Nothing in these Terms grants you the right to use the Email Digit name or logo except to truthfully describe that you use the product.

What we promise — and what we don't.

We commit to operate the service with reasonable care, consistent with industry practice for B2B SaaS at our scale. The Security page documents the controls we maintain. Beyond that, the service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We don't warrant that the service will be uninterrupted or error-free, that deliverability will be perfect (no provider can promise this honestly), or that classifications produced by our LLM gateway will always be correct. Use Email Digit in production with the same engineering rigor you'd apply to any third-party dependency.

Limits, in plain language.

• No indirect or consequential damages. Neither side is liable for lost profits, lost data, lost opportunities, or other indirect / incidental / consequential damages arising from the service, even if warned of the possibility.
• Cap. Our total liability for any claim is capped at the greater of (a) the amount you actually paid us in the 12 months before the event giving rise to the claim, or (b) USD 100.
• Exclusions.Nothing in this section limits liability for: gross negligence; willful misconduct; fraud; death or personal injury caused by negligence; or anything else that can't be limited under applicable law.

Who covers whom.

You agree to indemnify and hold harmless Email Digit from third-party claims arising out of: (a) your violation of these Terms or the Acceptable Use Policy; (b) your violation of applicable law; (c) any content you send through the service; (d) any infringement of third-party rights by your data or your use of the service.

Weagree to defend you against third-party claims alleging that the unmodified service, used as we intended, infringes a third party's intellectual-property rights — provided you notify us promptly, let us control the defense, and reasonably cooperate. Our liability for IP indemnity is subject to the cap in Section 11 unless prohibited by law.

Where we'd argue if we had to.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes are resolved in the state or federal courts located in Delaware, and we both consent to that jurisdiction. For EU + UK customers, mandatory consumer-protection laws of your country of residence apply where they override.

Informal resolution first. Before filing, we both agree to spend at least 30 days trying to work it out by email. Notice to us: legal@emaildigit.com.

No class actions. Each side agrees that claims will be brought only on an individual basis, not as part of a class, consolidated, or representative action.

How we update this document.

We may revise these Terms periodically. Material changes are emailed to account owners at least 30 days before they take effect. Non-material changes are published with an updated version number at the top of this page. Every revision is kept in our public changelog.

Continued use of the service after the effective date of a change constitutes acceptance. If you don't accept, you can export your data and close your account before the effective date.

How to reach us.

• Legal + contracts — legal@emaildigit.com
• Privacy + data subject requests — privacy@emaildigit.com
• Security disclosures — security@emaildigit.com
• Anything else — hello@emaildigit.com

Email Digit Inc., a Delaware corporation. Mailing address available on request for formal legal correspondence.