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Docs · Runbooks Q3 2026

What to do when
something breaks.

Step-by-step procedures for the failure modes that actually happen in production email + WhatsApp. None published yet — the 12 below are the priorities. Each runbook will include diagnosis, mitigation, and prevention.

Planned runbooks

The first 12, by severity.

Sev-3
DMARC alignment is failing on a third-party sender
Sev-2
Inbox placement dropped below 90
Sev-2
Your sending IP appears on a blocklist
Sev-2
Gmail Postmaster Tools shows a complaint spike
Sev-1
DKIM rotation broke in-flight messages
Sev-3
WhatsApp template rejected by Meta
Sev-2
WhatsApp quality rating downgraded to LOW
Sev-3
Webhook subscription auto-paused after 25 failures
Sev-3
Mailbox connection token expired without refresh
Sev-3
DMARC RUA reports stopped arriving
Sev-1
Bounce rate crossed 4% threshold
Sev-2
Reply classifier returning low-confidence on all replies

In the meantime: our on-call rotation handles every Sev-1/Sev-2 on customer accounts during private beta. Email support@emaildigit.com when something goes sideways and we'll walk you through the fix.

Docs · Runbooks

Until they ship —
we're on call.

Support response within 24h on Starter, 8h on Pro, same-day on Business. During private beta we hand-help every Sev-2 incident.

Email support →Back to docs